Outpatient hospice service

Information about our holistic hospice care

Hospice work means supporting seriously ill and dying people, but also grieving relatives, in difficult hours.

Regardless of their ancestry, language, home and origin, faith, religious and political views, they should receive support and comfort until their last hour of life - in cooperation with family and other caregivers, nursing staff and medical care - under professional guidance.

The hospice movement holistically addresses the needs of seriously ill and dying people, as well as their families and friends, and provides assistance.

People should not be left alone on their final journey. They often do not want to be isolated from the outside world, they want to continue living in a social community, they want to be able to do things that are still important to them themselves or with help, and they want to be able to say goodbye. They want to live as painlessly as possible in their familiar surroundings.

What does the outpatient hospice service do ?

The voluntary and full-time employees of the hospice service are psychosocial companions for seriously ill, dying people and their relatives. They support those affected at home, in nursing homes, during hospital stays and in palliative care.

Our hospice companions can

  • Allow family caregivers some breathing room,
  • listen to music together, read something or watch a movie,
  • Experience nature,
  • silent together,
  • Helping dying people take care of final concerns,
  • help to process experienced guilt, to reconcile and often to forgive oneself,
  • help to look back over one's own life,
  • help to reconcile with the lived life or a person
  • Discuss things you don't want to burden family members with (some things are easier with strangers).

The focus is on people and their wishes. The preservation of quality of life is important.

Employees of the outpatient hospice service

Our employees are qualified volunteer hospice companions and volunteer grief counselors. Upon request, we can also arrange contact with bereavement groups.

Our full-time experienced coordinators manage the hospice service.

Our counseling center provides information and advice on support and care for seriously ill, dying people and their families.

We work with all parties involved in the care for the benefit of the patients and families concerned and arrange support services in addition to outpatient hospice care.

As part of SAPV (specialized outpatient palliative care), we cooperate with regional palliative networks. 

We are member: 

  • in the senior citizens' council of the city of Mannheim
  • at the round table hospice in Mannheim
  • at the Rhine-Neckar Hospice Working Group and
  • in the Hospice and Palliative Association Baden-Württemberg

Preparatory course for volunteers in hospice work:

The hospice movement has always been based on civic commitment. Volunteers give seriously ill and dying people and their families time, attention and a sympathetic ear. They support those affected to talk about their situation and to go their own way of saying goodbye.
In order to be able to be helpful in this way, with a human touch and "reflected closeness," people who want to volunteer in hospice work go through a preparatory course beforehand.

The German Hospice and Palliative Association (DHPV) has published quality guidelines for this. Our qualification is based on these guidelines.

The preparation course extends over half a year in 5 modules, with a total of 100 hours on weekends. We usually offer it once a year.

Goals of the qualified preparation

The central goal is the development of a "hospice attitude": it includes unconditional respect for the dignity and self-determination of seriously ill and dying people. Dying is recognized as a part of life that takes its individual time and is neither accelerated nor delayed. The companions bring empathy and appreciation, as well as the willingness to reflect on themselves and to develop personally. Here, the group plays an essential role as a learning and mutually supportive community.

Contents of the preparation course

  • Confrontation with own biographical experiences
  • Contact design and communication
  • Dealing with seriously ill and dying people and their relatives
  • Mourning
  • Concept of "helping
  • Spirituality and religiosity
  • The hospice concept, hospice and palliative facilities
  • Ethical and legal aspects at the end of life
  • Internship incl. professional supervision and evaluation
  • Further training topics, e.g. selected clinical pictures, funeral services, simple nursing handouts

The next orientation seminar will take place on May 12/13, 2023.
If you are interested, we cordially invite you to contact us to arrange a meeting to get to know each other.

Do you need help and support? 

This way we can be there for you: 

  • Contact us, this is the first and most important step. Only then can we clarify in an initial conversation what we can do for you.
  • Following this, an appointment can be made with the outreach manager for an informative home visit. During this visit, your wishes and expectations as well as our possibilities for assistance can be discussed.
  • Then the outreach director selects the most appropriate hospice companion for your needs, arranges the time and place of the companionship with you
  • The form and intensity of the accompaniment will then depend on your wishes and the possibilities of the accompaniment.


Would you like to receive more information about the outpatient hospice service or do you have further questions? Please feel free to contact us. We are here for you!

Christiane Pröllochs

Outpatient hospice service

Mannheim Visitor Center,
Edisonstraße 8
68309 Mannheim

+49 621 72707-320